Guarantee

We offer a 1-year guarantee on all new Roos Air Screw Compressors and a 3-year guarantee on the air end. On all other machines (like dryers and receiver tanks) we offer a 1-year guarantee. The guarantee commences upon sale of the machine.

All technical, latent and manufacture defects are covered in full, however, it does not cover any defects caused by lack of maintenance, modification or tampering, or any events beyond our control. All replacement parts will be original to your machine and, if covered by the guarantee, will be free of charge, however, the shipping and courier costs will be for the buyers account. Labour, transport and accommodation will be charged if a technician needs to come out for repairs but is free if the compressor is brought into our workshop. The guarantee is only valid if the machine is used for the intended purpose for which it was manufactured and if it is installed correctly.

All services and repairs need to be logged on the “Guarantee Card” on pg. 7 in the User Manual that comes with the compressor and also on our website at: http://roosair.co.za/Pages/Log-a-Service.asp. Failure to do so will forfeit the guarantee. (Please note that the agent's stamp on the guarantee card is also required as well as their unique agent code when logging on our website.)

Any service or repair must be done by Roos Air or one of our authorized agents with parts sourced from Roos Air to ensure that correct and original parts/spares are used. To see a list of authorized agents please visit our website at: http://roosair.co.za/Pages/Find-a-Service-agent.asp. Failure to use an authorized agent or correct Roos Air parts/spares will forfeit the guarantee. (Please note that the agent's stamp on the guarantee card is required as well as their unique agent code on our website for the logging of any work done.)

All services must be done at the intervals prescribed in the User Manual. If a service is done more than 72h later (unless written permission is granted by Roos Air) the guarantee will be forfeited.

Parts which wear out quickly, including bearings, v-belts, switchgears and electrical wires and components are excluded from this guarantee.


Commissioning/Installation:




Roos Air can assist with commissioning/installation of compressors, dryers and receiver tanks, but it is not included with the sale, unless agreed upon in writing. The installation of the compressed air piping system into your factory is not our responsibility but can be negotiated with our agents.





Service Contracts:





Since Roos Air is a wholesaler of compressors and parts, we do not offer any service contracts directly to final customers. Please contact one of our authorized service agents for service contracts from them. To see a list of authorized agents please visit our website at: http://roosair.co.za/Pages/Find-a-Service-agent.asp.